Frequently Asked Questions
Quick answers about consultations, verification, and billing.
How do I start a chat?
Open the chat page and share your question. A session starts once an expert is available.
Are experts verified?
Yes. Every expert must submit verification documents and is reviewed by our admin team.
How is pricing calculated?
Pricing is based on the per-minute rate. Total minutes are rounded up to the next minute.
Can I get a refund?
Refunds are handled case-by-case. Please review our refund policy page for details.